POPIA Compliance

1. Introduction

PCGaming S.A. ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This POPIA Compliance Statement explains how we collect, use, store, and protect your personal information when you use our website (www.pcgamingsa.co.za) and our services.

By using our website and providing us with your personal information, you consent to the practices described in this statement. We are a responsible party as defined in POPIA and take our obligations seriously.

2. Information Officer

In terms of Section 55 of POPIA, PCGaming S.A. has appointed an Information Officer who is responsible for ensuring compliance with POPIA.

Information Officer: Jade Botha
Email: info@pcgamingsa.co.za
Phone: +27 66 217 4150

3. What Personal Information We Collect

We may collect and process the following categories of personal information:

3.1. Contact Information: Name, surname, email address, phone number, physical delivery address.

3.2. Account Information: Username, password (encrypted), account preferences.

3.3. Transaction Information: Order history, payment details (processed securely via third-party payment processors — we do not store your full card details).

3.4. Technical Information: IP address, browser type, device information, cookies, browsing behaviour on our website.

3.5. Communication Records: Emails, WhatsApp messages, and other correspondence with our support team.

4. How We Collect Personal Information

4.1. Directly from you: When you create an account, place an order, contact us, or subscribe to our newsletter.

4.2. Automatically: Through cookies and similar technologies when you browse our website.

4.3. From third parties: Payment processors (PayFast, Yoco, PayJustNow) who provide us with transaction confirmation details.

5. Purpose of Processing

In terms of Section 11 of POPIA, we process your personal information for the following lawful purposes:

5.1. To process and fulfil your orders, including delivery and returns.

5.2. To communicate with you regarding your orders, account, and customer support queries.

5.3. To send marketing communications (only with your explicit consent, which you may withdraw at any time).

5.4. To improve our website, products, and services.

5.5. To comply with legal obligations, including tax and accounting requirements.

5.6. To prevent fraud and ensure the security of our website and services.

6. Legal Basis for Processing

We process personal information in accordance with the lawful processing grounds specified in Section 11 of POPIA:

6.1. Consent: Where you have given explicit consent (e.g., marketing communications).

6.2. Contract: Processing necessary to perform our contract with you (e.g., fulfilling orders).

6.3. Legal Obligation: Where we are required by law to process your information.

6.4. Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., fraud prevention, website analytics).

7. Sharing of Personal Information

We do not sell your personal information to third parties. We may share your information with:

7.1. Service Providers: Courier companies (for delivery), payment processors (PayFast, Yoco, PayJustNow), and IT service providers.

7.2. Legal Authorities: When required by law or to protect our legal rights.

7.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

All third-party service providers are contractually bound to protect your personal information in accordance with POPIA.

8. Data Security

8.1. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8.2. Our website uses SSL encryption to protect data transmitted between your browser and our servers.

8.3. Payment information is processed by PCI-DSS compliant third-party payment processors. We do not store your full card details on our servers.

8.4. In the event of a personal data breach, we will notify the Information Regulator and affected data subjects in accordance with Sections 22 and 23 of POPIA.

9. Data Retention

9.1. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected.

9.2. Transaction records are retained for 5 years in accordance with South African tax legislation.

9.3. Marketing consent records are retained for as long as you remain subscribed, or until you withdraw consent.

9.4. When personal information is no longer required, we will securely destroy or de-identify it.

10. Your Rights Under POPIA

As a data subject, you have the following rights in terms of POPIA:

10.1. Right of Access (Section 23): You have the right to request a copy of the personal information we hold about you.

10.2. Right to Correction (Section 24): You have the right to request that we correct any inaccurate or incomplete personal information.

10.3. Right to Deletion (Section 24(1)(c)): You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected.

10.4. Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.

10.5. Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator if you believe we have violated your rights under POPIA.

11. Cookies

11.1. Our website uses cookies to enhance your browsing experience, analyse website traffic, and personalise content.

11.2. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

11.3. By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy.

12. Trans-Border Data Flows

12.1. We primarily process your personal information within the Republic of South Africa.

12.2. Where personal information is transferred outside of South Africa (e.g., to cloud service providers), we ensure that the receiving country has adequate data protection laws or that appropriate safeguards are in place.

13. Information Regulator

If you wish to lodge a complaint regarding our processing of your personal information, you may contact the Information Regulator:

Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Phone: 010 023 5207

14. Contact Us

For any questions, concerns, or requests regarding this POPIA Compliance Statement or your personal information, please contact our Information Officer:

📧 Email: info@pcgamingsa.co.za
📱 WhatsApp: +27 66 217 4150
📍 Address: Claremont, Cape Town, South Africa