Privacy Policy

1. Introduction

PCGaming S.A. ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website (www.pcgamingsa.co.za) or purchase our products.

This policy is drafted in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Consumer Protection Act 68 of 2008.

By using our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically:

2.1. Information You Provide:

• Name and surname

• Email address

• Phone number (including WhatsApp number)

• Physical/delivery address

• Billing information

• Order history and preferences

2.2. Information Collected Automatically:

• IP address

• Browser type and version

• Operating system

• Device information

• Pages visited and time spent

• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. To process, fulfil, and deliver your orders

3.2. To communicate with you about your orders, account, and support requests

3.3. To send you marketing communications (with your consent — you can opt out at any time)

3.4. To improve our website, products, and customer experience

3.5. To detect and prevent fraud and security breaches

3.6. To comply with legal obligations (e.g., tax, accounting)

4. Legal Basis for Processing

Under POPIA, we process personal information based on:

4.1. Consent: Where you have given us explicit permission (e.g., marketing emails).

4.2. Contract: Processing necessary to fulfil our contract with you (e.g., delivering your order).

4.3. Legal Obligation: Where we are required by South African law to process your data.

4.4. Legitimate Interest: For fraud prevention, security, and business analytics.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

5.1. Courier Companies: To deliver your orders (The Courier Guy, Dawn Wing, etc.)

5.2. Payment Processors: PayFast, Yoco, and PayJustNow (they process your payment — we don't store your card details)

5.3. IT Service Providers: For website hosting, maintenance, and security

5.4. Legal Authorities: When required by law or to protect our rights

All third parties are contractually obligated to protect your information and use it only for the specified purpose.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Keep items in your shopping cart

• Remember your preferences

• Understand how you use our website (via Google Analytics)

• Show relevant marketing (via Facebook Pixel — only with consent)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

7.1. We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers.

7.2. Payment information is processed by PCI-DSS compliant payment gateways. We do not store your full credit card details on our servers.

7.3. Access to personal data is restricted to authorised personnel only.

7.4. In the event of a data breach, we will notify affected users and the Information Regulator as required by POPIA.

8. Your Rights

Under POPIA, you have the following rights regarding your personal information:

8.1. Right of Access: Request a copy of the personal data we hold about you.

8.2. Right to Correction: Request that we correct any inaccurate or incomplete information.

8.3. Right to Deletion: Request that we delete your personal data (subject to legal retention requirements).

8.4. Right to Object: Object to the processing of your data for direct marketing purposes.

8.5. Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, contact us at info@pcgamingsa.co.za.

9. Data Retention

We retain your personal information only for as long as necessary:

• Order records: 5 years (required for tax/accounting purposes)

• Marketing data: Until you unsubscribe or withdraw consent

• Account information: Until you request deletion or close your account

After the retention period, your data is securely deleted or anonymised.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights under POPIA, please contact our Information Officer:

📧 Email: info@pcgamingsa.co.za
📱 WhatsApp: +27 66 217 4150
📍 Address: Claremont, Cape Town, South Africa

Information Regulator of South Africa:
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za